By Molly Miller
I don’t own a bathroom scale. I tell myself I really don’t care what I weigh, yet I’m obsessive about weighing in whenever I’m at the gym. Why? Because otherwise I don’t know for certain if I’m putting on extra pounds. It’s easy enough to rationalize to myself if my jeans are a little tighter than usual (“I must have dried them too long”), but if the scale says I’m 3 pounds heavier, I believe it. I work out harder and watch my calories until, on some later trip to the gym, the scales tell me I’m back on track.
The point about measurement is that, without it, you don’t really know how things stand. That’s why measurement is a big part of our process here at EPR. We like to define quantifiable goals for every client and for every program. We put a stake in the ground about what we will achieve per quarter. We then track these goals monthly, to make sure we are delivering what we promised we would. We also work with clients to define what we call “meta goals:” overarching guidelines that help us map our tactics to each client’s “big picture” marketing objectives—the qualitative goals.

We even track and measure our corporate goals at EPR. Not only is this good discipline, it helps us to have better visibility into our operational status so that we can make corrections if necessary to satisfy our business plan.
How does your agency measure up? If you don’t know, post a response for discussion.
By Becky Frost 

